It's coming, promise you! We ship orders on Mondays - Fridays, and we don't operate on weekend and public holidays.
We always aim to post your order as quickly as possible (usually within 1 - 3 business days) but there might be some delays – especially after releases! For any presale pieces, the estimated shipping date will be listed on its product page on our website.
Note: Currently there are worldwide shipping delays due to the effects of COVID-19. While our warehouse ninjas are still working at lightning speed to pack to extra mile and ship your order as quickly as possible, there may be delays out of our control once your order leaves our warehouse and goes into the postal system.
NOTE: Taxes and Customs.
The prices established in our official store are tax-free, which means that you should take into consideration that you may have to pay some kind of duties or taxes once you receive your order.
Import taxes and customs duties that may be related to your order are only charged when your order reaches its final destination and the amount for payment is established by the local customs' office.
Payments established for taxes are your sole responsibility and are not covered by our FREE SHIPPING policy.
EMPORIUM DIGITAL ONLINE LTD is not responsible for delays caused by the customs department of your country, if you are experiencing any delay or retention of your order you should contact your local customs office.
This website accepts Visa, Mastercard and Paypal. We can't accept any other shape of payment, sorry!
Is it safe?
Absolutely - nothing to be worried about! We have bunches of super nerdy encryption thing mos in place so that your payment is secure and your details remain 'secret squirrel'. For the techno geeks out there – we use McAfee SECURE endorsed by Trusted Site and the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).
Can I view the prices in my local currency?
We offer our customers the option to view prices in a variety of currencies when browsing and purchasing through our site. Selectable currencies include AUD, USD, GBP and EURO. When a currency is selected, the price is shown in the chosen currency according to the most recent exchange rate. Please note that the currency conversion shown is only a guide and the current currency conversion that will be charged by your chosen payment method may vary.
Upon checkout, all products and shipping methods will be shown in the chosen currency.
Just go to our store online and click on a product you like is available and add to the cart. Then just follow the easy checkout process.
I’m getting an error when I’m trying to place my order, help!
First and foremost... remember to breathe. Cos if you don't, you'll faint and then it'll take even longer to get your order, and that's no good.
Secondly, check you've filled all the details out properly including your name, address and payment info. Still, not working? It might be the computer system. Be patient and remember, computers are people too. Email us at email@example.com (with screenshots if possible!) and we'll see if we can track down the problem.
How do I make changes to my order?
If you email firstname.lastname@example.org within an hour of making your order and let our Customer Experience Wizards know your order number and the changes you need to make, they will do their best to make it happen. Note that our warehouse ninjas are sometimes even speedier than we expect, so we can't guarantee that we'll be able to make changes, but the more quickly you can get in touch with us, the better chance we have! Unfortunately we can’t add products to your order, but we can change your delivery address or sizes if you order hasn't already been shipped. What are you still doing here? Quick! Email them!
Can I split my current order so the items ship separately? Can I combine multiple orders?
Unfortunately we can't split or combine orders for you as our system won't allow this. Our warehouse ninjas aim to ship your order/s asap!
How do I cancel an order?
It’s the same deal as changing an order, you have one hour from when you made your order to email us at email@example.com to let us know you have to cancel. Why only one hour? Because after that your order slip is printed down in packing and sometimes those guys are lightning fast!
Where is my order?
Hasn’t it turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to firstname.lastname@example.org, and we’ll investigate. Please remember if we’ve just had a big release we might be a little slower at getting orders out, If you have received a shipping notification just consult your tracking number for the latest update on where your package of goodies are.
Can I fast track my order?
Unfortunately we can't fast track an order for you as our amazing ninja Warehouse team endeavours to pick and pack orders in the most efficient and fair way possible i.e. chronologically. If you have a big event coming up, we definitely recommend ordering with plenty of time for processing and shipping!
What about Delivery and Returns?
No worries! Read all about our returns processes and policies here: REFUNDS POLICY